Shipping policy
Shipping Policy
Thank you for shopping with Ascentrc. Please read our shipping policy below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received. Orders are not processed or shipped on weekends or public holidays.
During busy periods, product launches, or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times vary depending on your location and the shipping carrier.
Estimated delivery time: 7–15 business days after dispatch.
Please note that these are estimates only. Shipping times may be affected by carrier delays, customs processing, weather events, public holidays, or other circumstances outside of our control.
Shipping Rates
Shipping rates are shown at checkout before you complete your order. The final shipping cost may depend on your location, order value, and available shipping options.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking information, if tracking is available.
Please allow some time for tracking details to update after your order has been dispatched.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible at support@ascentrc.com. We’ll do our best to update the address before the order is shipped, but we cannot guarantee changes once processing has begun.
Lost, Delayed, or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at support@ascentrc.com with your order number.
We will help check the status of your order and work with the shipping carrier where possible. However, we are not responsible for delays caused by shipping carriers, customs, or events outside of our control.
Customs, Duties, and Taxes
Depending on your location, your order may be subject to customs duties, import taxes, or additional fees. These charges are the responsibility of the customer and are not included in the product or shipping price unless stated otherwise at checkout.
Contact Us
If you have any questions about shipping, please contact us at: